Privacy Policy fl888 — Our Commitment to Protecting Your Information

Fl888 collects your personal information through various means as you interact with our platform. We only collect information that is genuinely necessary to provide our services safely and efficiently.

Information you provide directly:

• Full name as per identity card
• Identity card or passport number
• Date of birth (for age verification – you must be 18 years of age or older)
• Active email address
• Malaysian mobile number
• Residential address
• Malaysian bank account or eWallet details (for processing deposits and withdrawals)
• KYC documents when required (copy of ID, bank statement, proof of address)

Automatically collected information:

• IP address and device information (operating system, web browser, screen resolution)
• Gaming and betting activity history on fl888
• Login session information (time, duration, approximate location)
• Platform usage data (pages visited, games played, session duration)
• Cookie and similar tracking technology data (see Section 5)

All information you provide to fl888 must be accurate, complete, and up to date. If your details change (for example, a new phone number or email address), you are responsible for updating that information in your account or notifying the fl888 support team.

Fl888 uses collected personal information solely for legitimate purposes necessary to provide our platform services. We do not use your data for any other purpose without your consent.

Fl888 uses your gameplay history solely to calculate the bonus eligibility, VIP tier and cashback you qualify for. This data is not shared with game providers or third parties for marketing purposes. fl888 promotional notifications are only sent to you if you have given consent during registration or through the notification settings in your account, and you may opt out at any time.

Fl888 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where fl888 needs to share certain information with external parties to ensure the platform operates correctly and meets its legal obligations.

Third parties that may receive limited information:

• Payment Service Provider: Payment gateways and Malaysian eWallet providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and the FPX network (Maybank2u, CIMB Clicks) receive the transaction information necessary to process your deposits and withdrawals. This sharing is required to complete your financial transactions.
• KYC Service Provider: fl888 uses accredited third-party identity verification services to carry out the KYC process. These providers receive only the information necessary for verification and are bound by strict confidentiality agreements with fl888.
• Game Providers: Game providers partnering with fl888 may receive game session IDs and betting information required to run the games. They do not receive your full personal identification details.
• Legal Authorities: fl888 is required by law to disclose certain information to Malaysian authorities or international regulatory bodies in the event of a court order, financial crime investigation, or requirements relating to anti-money laundering (AML) and counter-terrorism financing (CFT).

Fl888 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, destruction or disclosure.

Technical security measures implemented by fl888:

• 256-bit SSL encryption for all data communications between the user's browser and fl888's servers.
• Data stored on fl888's servers is protected with at-rest encryption using industry-standard algorithms.
• Multi-layered firewalls and an intrusion detection system (IDS) that monitors traffic in real time, 24/7.
• Role-based access control (RBAC) — only authorised staff who require access to specific data categories are permitted to view it.
• Internal and external security audits conducted periodically by accredited independent parties.
• Redundant data backup systems to ensure service continuity and protect data against accidental loss.

Data Retention Period:

• Active account data is retained for the duration your account remains active on fl888 and for 5 years following account closure, in order to comply with legal and regulatory requirements.
• Financial transaction records are retained for 7 years in accordance with Malaysian laws relating to accounting and anti-money laundering.
• Customer support communication logs are retained for 2 years for reference and dispute resolution purposes.
• Session cookie data expires within 30 days. User preference cookies are stored for up to 12 months.

The fl888 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how players interact with our platform. Cookies are small text files stored in your web browser when you visit the fl888 platform.

Types of cookies used by fl888:

• Essential Cookies: Required for the fl888 platform to function properly. This includes session authentication cookies, CSRF security cookies, and language preference cookies. These cookies cannot be disabled without affecting core platform functionality.
• Preference Cookies: Stores your personal preferences such as display settings, last played games and interface preferences. This helps fl888 deliver a more relevant experience each time you log in.
• Analytics Cookies: Used to gather anonymised statistical data on how players use the fl888 platform — including the most visited pages, time spent, and most popular games. This data helps fl888 improve the overall user experience.
• Security Cookies: Helps fl888 detect suspicious activity, multiple login attempts from different locations, and other security threats that could compromise your account.

As a registered fl888 player in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

To submit any request regarding your data rights above, send an email to support@fl888.click with the subject line "Personal Data Rights Request", specifying the type of request and the information required. fl888 will process your request within 14 business days. For complex requests, fl888 may require up to 30 additional days, and you will be notified accordingly.

The fl888 platform may contain links to websites or services operated by third parties, including game provider sites or responsible gambling organisations. This fl888 Privacy Policy applies solely to the fl888 platform.

• Fl888 is not responsible for the privacy practices or content of any third-party websites you access through links on the fl888 platform.
• We encourage you to read the Privacy Policy of every third-party website you visit, as their policies may differ from fl888's.
• Game providers partnering with fl888 have their own privacy policies governing how they handle technical game data. fl888 ensures that every provider we work with meets the security and privacy standards we have established.

Fl888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to the services we offer.

• Any material changes to this Privacy Policy will be communicated to you via an in-platform notification on fl888 or to your registered email address at least 14 days before the changes take effect.
• The "Updated" date at the top of this page will be revised to reflect the date of the latest changes. You are encouraged to check this page periodically.
• Continued use of the fl888 platform after the effective date of any policy change will be considered acceptance of the updated policy.

If you have any questions, concerns or feedback regarding this fl888 Privacy Policy, or wish to submit a request relating to your personal data, please contact us:

• Email: support@fl888.click
• Email Subject: "fl888 Privacy Policy Enquiry"
• Live Chat: Available 24 hours a day, 7 days a week via the fl888 platform
• Support Language: Bahasa Melayu and English